Refund & Returns Policy

Last updated: July 2026

At Bromley Brush we want you to be completely satisfied with your purchase. This policy sets out your rights and our process for returns and refunds.

1. Your Right to Cancel (Consumer Customers)

If you are purchasing as a consumer (not in the course of a business), you have the right to cancel your order and return products within 14 days of receiving them, without giving a reason. This right is provided under the Consumer Contracts Regulations 2013.

To exercise your right to cancel, please notify us within 14 days of receipt by:

Once you have notified us, you must return the goods within a further 14 days. Items must be returned in their original, unused condition and in original packaging where possible.

2. Return Postage

Unless the item is faulty, damaged, or incorrectly supplied, the cost of return postage is your responsibility. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

Where a return is due to our error (wrong item sent or faulty goods), we will cover the cost of return postage.

3. Refunds

Once we have received and inspected the returned goods, we will process your refund within 14 days using the original payment method. We will refund the full product price. Original delivery charges are non-refundable unless the return is due to our error.

We reserve the right to make a deduction from the refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Faulty or Damaged Goods

If your order arrives faulty or damaged, please contact us within 48 hours of receipt:

Please include your order number and photographs of the damage where possible. We will arrange a replacement or full refund at no additional cost to you, in accordance with the Consumer Rights Act 2015.

5. Incorrect Items

If you receive an item that differs from what you ordered, please contact us within 48 hours of receipt. We will arrange collection and dispatch the correct item at no cost to you, or issue a full refund if the item is no longer available.

6. Business Customers

Business-to-business sales are not subject to the Consumer Contracts Regulations 2013. Returns for business purchases are at our discretion. Please contact us at enquiries@bromleybrush.co.uk or call 020 8464 1753 to discuss your requirements.

Statutory rights under the Sale of Goods Act 1979 (as amended) still apply – goods must be of satisfactory quality, fit for purpose, and as described.

7. Exclusions

The following items cannot be returned unless faulty:

  • Products that have been used, assembled, or modified
  • Products made to order or customised to your specification
  • Products where sealed packaging has been opened for hygiene reasons

8. How to Return an Item

  1. Contact us at enquiries@bromleybrush.co.uk or call 020 8464 1753 to notify us of your return
  2. Pack the item securely in its original packaging where possible
  3. Include a note with your name, order number, and reason for return
  4. Send to: Bromley Brush Company (Kent) Ltd, 1 Pembroke Road, Bromley, Kent, BR1 2TJ
  5. Obtain proof of postage – we recommend a tracked service

9. Contact Us

For any questions about returns or refunds, please contact us:

Bromley Brush Company (Kent) Ltd (trading as Bromley Brush)
1 Pembroke Road, Bromley, Kent, BR1 2TJ
Email: enquiries@bromleybrush.co.uk
Phone: 020 8464 1753

Your statutory rights are not affected by this policy.